Our Services
- Why choose Rex?
- Our company is the leading solar energy company in Tanzania with over 20 Years of Excellence. It is customer centric and values the customer relationship above all else. Our products are top notch and packages offer the Best value for money by providing durability of products.
- What products do we sell?
- Solar panels,
- Solar batteries,
- Inverter/chargers,
- Regulators/charger controllers,
- Portable solar equipment (DC lights, lanterns,)
- Plug and play solar home systems,
- 3G+Solar Home System (SHS),
- Solar Mini Grid
- Solar street lamps;
- Garden lights;
- Security lights,
- Solar vaccine fridge,
- Solar water heaters on order/request.
- What are our services?
- We provide knowledge on solar, installation, and offer technical assistance/help
- Who are our customers? Do we sell to individuals or only to institutions (project or retail?)
- We serve all types and ranges of customers all over the world.
Products
- What are the brands for our products?
- Panels – Suntech, Yingli, Canadian solar and Solar World
- Batteries – Ritar and Rex Energy
- Inverter/charger – Victron, Studer and Outback
- Regulator/charger controller – Epsolar and Steca digital
- Do we have after sales service?
- Yes we do, and under the contract after the end of the system warrant.
- Do we provide warrant/ guarantee?
- Yes. A year (1yr) warrant for the bought solar package with installation payments, and guarantee is on life span of the products pending on manufacturers.
Installation / Delivery
- Do we do installations?
- Of course we do. We provide technicians to the customers under payment regarding the system to be installed.
- How long does installation take?
- Mostly a day or two depending on the time it started and the kind of a system to be installed.
- How are the products delivered to the customers?
- Handled to the customers at the branch office, and through Lorries under customer follow up and cost for upcountry.
- Do we install systems upcountry?
- Yes we do but on payable terms.
- How much time does it take for delivery of products?
- A week mostly, but can be up to two weeks for the big/large requirement/systems.
Payments
- What are the acceptable payment modes?
- Cash and cheque at the head office, banking with provision of the bank slip, and through Mpesa office mobile account.
- What is our cheapest system? How much?
- All of our products are affordable and the range of prices depends on customer’s requirement in relation to his/her load to power
- Are there credit-based products?
- Yes, there are and are ranging in three phases depending on the capacity of power they can provide. We call them 3G’SHS i.e. Third Generation Solar Home System, payable by instalment.
